iimjobs.com - Senior Executive - Client Engagement (0-3 yrs)
iimjobs.com is an exclusive job board for mid to senior management jobs in India. Now reaching over 500,000 job seekers and featuring some of the best jobs in Banking & Finance, Consulting, Research & Analytics, Sales & Marketing, HR, IT and Operations; iimjobs.com is the largest niche job board catering exclusively to the premium segment of market.
We promise to offer lot of challenges (read opportunities), exposure and an exciting work atmosphere.
Customer Success at iimjobs.com:
A company going through an exponential growth track, just does not need old school "Account Managers" but someone more than that. If Sales brings the customers on board, Customer Success make the customers stay for long term. Customer Success or Client Success owns the customer right from the point of inception all the way to the entire lifecycle of the customer which includes client onboarding, usage tracking & reporting and relationship building meetings.
A customer success manager's work will involve a mix of management, sales and analytics in the normal course of a day's work. You will work collaboratively with the Operations team, Tech team, Marketing team and not to mention Sales team.
Position - Senior Executive - Client Engagement
Experience - 0-3 years
Location: Delhi, Rohini; Currently WFH
1. Increase the Customer Life Cycle Value
2. Develop a relationship with the customers which is greater than a transactional association
3. Ensuring utilisation and generating ROI
4. Act as an interface between the company and the client
Additional Qualifications :
1. Self starter, an ability to work in a fast growing, challenging start-up work space
2. Outgoing and garrulous as it is a client facing role.
3. Strong analytical skills to derive data driven insights for better decision making
4. Outstanding teamwork, organisational and interpersonal skills, with tremendous attention to detail
5. Candidates who can join immediately will be given a preference