- Adopt agile UX methodologies and design thinking to facilitate co-creation workshops with product teams and stakeholders to define innovative user experiences

- Lead the experience design vision, demonstrate features and end user workflows through mock ups and prototypes, and gain alignment and buy-in from cross functional teams and stakeholders.

- Formulate and present a behavioral segmentation that has its basis in end user usage and behavior data, and that is detailed and specific enough to guide experience design decisions.

- Derive customer and employee experiences and journeys, leveraging existing research and through new research initiatives.

- Establish experience design metrics, conduct ongoing end user experience reviews to ensure the design meets the intended goals and benefits to the end user and the business.

- Leverage insights gained from user research, building prototypes and usability evaluations to iterate and improve the technical and experiential quality of user interfaces.

Qualifications

- 6+ years of experience with a demonstrable portfolio in global product development labs in an agile environment. Strong preference for someone who has put Lean UX principles into practice.

- Proven experience to work in an environment with highly collaborating scum teams within a programme or business

- Excellent communication, presentation and storytelling skills

- Expert skill level with standard design tools like Sketch, Axure and Adobe Creative Suite.

- Graduate/Post Graduate in relevant field of study (human factors/Arts/Design/Psychology)

Experience in one or more of these areas is a distinct advantage:

- Customer Journey Mapping

- Customer Experience Design and Strategy

- The airline/hospitality industry

- Visualisation

- Sketching

Critical Competencies

- Business Awareness

- Customer Service orientation

- Organising for Results

- Influence and Negotiation

- Problem Solving and Decision Making

- Strategic Thinking

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