IFMR - Process Analyst

About the Company :

IFMR Rural Finance is an ISO 9001:2008 certified technology-process Company whose mission is - to be a catalyst to high quality originators who aspire to maximize financial well-being of their customers- . IRF aims to enable such high quality originators to provide convenient, flexible, reliable and continuous financial services to their customers through their state of the art technology solutions. IRF's technology, financial product solutions and deep expertise in professional services such as training and incubation has equipped a host of organisations in the financial services delivery domain with such design and delivery capabilities. This includes IRF's licensee company KGFS which offers a full range of financial services for low income households in remote rural areas.

Technology products designed and offered by IRF includes its flagship product Perdix that comprises of the customer management and loan management systems. Perdix also has centralised audit, e-learning and business intelligence tools to cater to all the technology needs of a growing financial institution. Further, IRF's mobile technology solutions offer full functionality of all its technology products on mobility devices such as mobiles and tablets. This provides a competitive edge to the financial institution making it truly customer centric.

As IFMR Rural Finance continues to add to its capabilities and move towards its mission, there is a need to hire a Process analyst to design, structure and standardise the business processes of the organisation.

About the role :

The Process Analyst embodies the service-delivery function of IFMR Rural Finance. At the most basic level, this role is responsible for providing support, leadership, facilitation and implementation of standardized processes that are compliant to regulations across all process functions. These capabilities will be driven into the project structure through various business efforts. The Process Analyst will display innovation and an ability to conceptualize new processes to benefit the clients as well as leverage existing business processes to provide enhanced business capabilities.

Responsibilities :

- Have a strong grasp and understanding of regulations and ensure that all processes are compliant with the same.

- Understand Rural Finance Licensing and Brand compliance directives to ensure that process interactions within clients and their customers are consistent with those directives

- Work closely with clients and the business to identify and analyse core business processes and workflows

- Documentation of process and work flows

- Development of clear and detailed process maps and business requirements

- Identifying issues and risks

- Collaborate with clients and Rural Finance internal teams (Wealth Management, Technology, Risk Management, Training and Brand) to drive toward process compliance across clients and Rural Finance and create appropriate levels of standardization and variations, and ensure process integration as needed

- Develop and implement internal tools and reports to monitor process adherence to regulations and brand directives.

- Identify trends and quality testing observations and effectively report summary results to management. Support the clients- internal audit teams and external audit teams as needed.

- Function as a key contributor with demonstrated knowledge of RBI / IRDA / SEBI regulations, as well as broader functional knowledge in financial services

- Participate in the development of goals and execution of strategies within the function or department

- Participate on special ad-hoc projects as needed

Desired Qualifications :

Education and Experience :

- Bachelor's degree. Master's degree is preferred

- Minimum 3 years experience in a process role. Experience in financial services industry is preferred

- Strong skills in Process Mapping and Business Process Reengineering

- Strong analytical skills with a demonstrated ability to extensively analyse business processes and workflows

- Strong business/client engagement skills

- Experience in developing business requirements

- Experience in developing instructional and procedural documentation and presentations

Other :

- High level of competence with MS Office and MS Visio

- Familiarity with the firm's internal systems and processes a plus

- Familiarity with industry compliance practices and tools a plus

- Strong written and verbal communication skills

- Strong interpersonal skills & team player

- Adapt to a rapidly changing environment and adept at multi-tasking

- Must be willing to travel