The Role

- Consult and liaise with stakeholders to gather and confirm business requirements

- Analyse and consolidate information to develop solutions to ensure business requirements are achieved

- Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts

- Provide expert support to key stakeholders in managing system and process changes

- Provide expert advice on application solutions

- Produce functional, technical and system design documentation

- Conduct feasibility studies of applications and system solutions

- Create test scenarios for applications and enhancements, ensuring functional requirements are met

- Facilitate testing of new Salesforce functionality roll-outs

- Utilise and champion agile techniques to deliver on competing requirements

- Salesforce.com configuration and setup experience, Salesforce Admin, Platform knowledge will be added advantage

Skills and Competencies :

- High level problem solving and analytical skills

- Excellent communication and interpersonal skills

- Active listener with the ability to think strategically, solve problems and negotiate

- Strong ability to engage and influence stakeholders, at all levels across the business

- Ability to build and maintain effective working relationships with stakeholders

- Superior organisation skills including outstanding accuracy and attention to detail

- Excellent time management skills and ability to prioritise tasks, use initiative and be self-directed to meet deadlines

- Committed to developing skills and knowledge

- A - can-do- attitude