IDFC FIRST Bank - Product Manager - Education Loan Segment (3-8 yrs)
Product Manager - Education Loan
- The role entails setting up the Education Loan ecosystem by implementing strategies to enhance the ecosystem application .
- Both mobile and web, tie up and onboarding of consultants, content development, delivering education related needs to the customers in the most cost efficient and technology effective manner.
- This role encapsulates the responsibility of providing a seamless and fulfilling customer experience in the education space.
Roles & Responsibilities :
- Customer journey imagination & End to end digitization for higher education journey for customer in terms of providing modules on information, assistance & education finance
- Driving education ecosystem platform and related changes
- Driving tech innovation
- Coordination with marketing & website team, technology, vendor, finance, legal, compliance, aggregators, REACT, Mule, LAMS team
- UAT & live testing before deployment of any system integrations, services etc.
- System innovation to ease end to end journey
- Project management
- Content management
- Call center management
- Manpower management, Budgeting & P&L for ecosystem product.
- Recommend process changes in order to improve service efficiency and quality across the assigned area
- Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high quality customer service
- Leverage in-house synergies through collaboration with internal stakeholders
Qualifications :
- Graduate Any
- Post Graduate - MBA
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