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04/01 Anup Sahoo
Founder at Ideapoke

Views:1109 Applications:339 Rec. Actions:Recruiter Actions:338

Ideapoke - Manager - Customer Success - SaaS (4-8 yrs)

Bangalore Job Code: 1201581

What is the Customer Success Manager (CSM) role?

The Customer Success Manager serves as the internal voice of the customer while working with other Ideapoke teams to exceed customer expectations and find new ways to delight them. This individual's performance is based on specific metrics associated with customer on-boarding, product adoption, expansion & retention.

What are my responsibilities?

- Actively serve a portfolio of assigned accounts so that customers may achieve their positive business outcomes via Ideapoke's software & services.

- Drive customer software & service engagement and development of power users across customer organizations.

- Run the renewal and churn management process for assigned portfolio of accounts. Reach and exceed performance metrics defined for Customer Success.

- Own, design and execute critical customer success processes such as onboarding, training, customer advocacy and product adoption.

- Proactively identify customer expansion opportunities & churn risks.

- Collaborate with Marketing to demonstrate customer communication campaigns.

- Provide continuous customer feedback to Ideapoke Product team.

- Management of overall customer training processes, support systems, and internal CS reporting

- Special Projects: Play a part in other organizational initiatives requiring your deep product and customer knowledge

Why would I love this role?

- You- d love to Interact with the brightest clients from the world's most innovative organizations figuring out new technologies and business models in the VUCA world.

- You are looking for a dynamic career progression in a fast-growing SaaS organization (backed by leading investors from the valley) developing new products and services in an innovative space.

- You are ambitious: At Ideapoke you will be more than just a cog of an organizational machine, we encourage you to challenge the status quo and create your own opportunities.

What skills and experiences would I bring into this role?

- Proven results in a prior role managing international clients

- BE or bachelor's in any science background. MBA is preferred.

- 4 to 8 years of prior customer customer success or account management experience, preferably within enterprise software or SaaS

- Being passionate about new technologies and emerging business models is imperative for this role.

Women-friendly workplace:

Maternity and Paternity Benefits

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