16/08 Preeti Velugu
HR at IDBI Federal

Views:1181 Applications:107 Rec. Actions:Recruiter Actions:3

IDBI Federal Life Insurance - Assistant Manager - Complaints (4-5 yrs)

Mumbai Job Code: 732373

Assistant Manager - Complaints

Function: IGMS Complaints

Key Responsibilities:

- Responding to customer grievances with 24 hours.

- Maintaining the Integrated Grievance Management System TAT to 2 days.

- Preparing and Publishing Internal & Regulatory MIS to stakeholders and IRDAI within stipulated timelines.

- Interactions with customers to understand their concern areas.

- Periodic Analysis on Complaints and Trends for presentations.

- Prior Experience in Customer Grievance Handling

Education: Graduation necessary, Post Graduation/ MBA desirable.

Experience: 4 + years experience in handling Customer grievances in Insurance Industry.

Women-friendly workplace:

Maternity and Paternity Benefits

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