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31/07 Ashish Tirkey
Manager - HR at ICICI Lombard GIC

Views:2009 Applications:238 Rec. Actions:Recruiter Actions:31

ICICI Lombard - AVP - Call Center (12-16 yrs)

Mumbai Job Code: 599269

Key Responsibilities, Deliverables and Expectations:

- Managing P&L for the vertical.

- Maintaining high service levels as per our requirement.

- Excellent People Management Skills.

- Stakeholder Management at CXO Levels.

- Handling gamut of operational & support activities across a site in assigned region.

- Working as a central resource coordinating/controlling the assigned function.

- Liaison between various channels within the function for efficient deliveries

- Ensuring service level deliverable are met

- Ensuring quality in output

- Organizing teams & work flow

- Manpower planning

- Ensuring processes are followed.

- Preparing Various MIS & reports

- Understanding Process requirements

- Co-coordinating with stakeholders for process requirements

- Ensuring Support and operations work in tangent

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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