Channel Head - NCA /ERV Business Group: Remittances (International Banking Group) Location: BKC / Andheri, Mumbai Key Deliverables: Product / Sales Management of ICICI Bank's flagship inward remittance channel Money2India.com - Maximize Existing Relationship Value (ERV) - Leverage Bank's sourcing channels - branches, call centre, overseas locations, digital for new customer acquisition - Customer lifecycle management for enhancing channel stickiness and minimizing attrition - Business development for partnering external institutions - Partner Customer service/ Operations team to build excellence in customer relationship management through standardized process and quality service across all channels of customer interface - Analyzing MIS to ascertain product/channel performance and propose short-term and long-term strategies - Understanding key business drivers and developing business plans in accordance with unit and company objectives - Stakeholder management with regular engagement and influencing Person Requirements: Qualifications: MBA with min. 5-6 years- experience in product management / sales / business development - preferably having managed a retail (online) product Key skills: - Effective in inter-personnel communication - Analytical & creative thinking - Problem solving - Networking - Team management - Multi-tasking - Willing to learn and quick learner - Adaptable and flexible Competencies: - SCAN's five competencies are essential i.e. Resources, Inter-personnel, Information, Systems (Service), Technology)

Mumbai

ICICI Bank - Channel Head - NCA/ERV - International Banking Group - Remittances 

ICICI Bank - Channel Head - NCA/ERV - International Banking Group - Remittances  ,Job Description for ICICI Bank - Channel Head - NCA/ERV - International Banking Group - Remittances  in ICICI Bank in  Mumbai for (6-12) years of experience. Apply Now!

Job Description for ICICI Bank - Channel Head - NCA/ERV - International Banking Group - Remittances  in ICICI Bank in  Mumbai for (6-12) years of experience. Apply Now!