HR at Hughes Network
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Hughes - Program Manager (6-10 yrs)
Business Unit: Enterprise
Location: Mumbai
Exp : 6-10 years
Essential Qualification: B.E. /B. Tech. (PMP certification would be an added advantage)
Responsibilities:
Act as Single Point of Contact (SPOC) for assigned customers and resolve all day to day issues that the customer may have.
- Carry out rollout for assigned customers.
- AR Management
- Create a scope document based on contractual deliverables.
- Identify and document the support required from various functions, project timelines, constraints and resources required.
- Develop rollout plan based on scope document and committed time lines in consultation with all the major stakeholders, viz. Customer, Service Management Team.
- Obtain internal and customer approval / acceptance of the rollout Plan.
- Develop formats for ATP or any other document needed for billing as per the contract and take customer approval for the same.
- Hold rollout kick off meeting with all stakeholders prior to commencing of the rollout.
- Manage and monitor day-to-day activities like Type attachment, material dispatch, delivery, installation and commissioning. Also provide direction to Service Management Team towards meeting customer timelines.
- Communicate rollout status report to identified stakeholders on daily basis or as agreed during the kickoff.
- Regularly review rollout status with internal team and customer.
- Ensure correct addresses are provided to the Service Management Team for carrying out Type Attachment.
- Evaluate rollout performance and initiate changes as required.
- Ensure Zero LD in rollout execution and availability of all documents to enable billing and collections within HCIL timelines.
- Conduct monthly review meeting with all customers to discuss network/shifting/rollout issues if any and pass the feedback to respective teams.
- Providing site / service database for renewals.
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