Role Purpose : The purpose of this role is to assume supervisory responsibility for the day to day deliverables of the relevant Ops team. This will include ensuring deliverables sent to client are as per agreed quality standards. Additionally, jobholder will also be required to provide timely inputs to the Manager Operations and Management for required MIs and KPIs. The job also entails checking on internal audits and measures undertaken and regularly reviews them in order to maintain quality and productivity at the optimum level. Set a high standard of continuous staff motivation and leadership to ensure a good work environment. The job also entails regular interactions with Country office teams and managing team so that the employee motivation levels are high. Principal Accountabilities: Key activities and decision making areas : 1. Impact on the Business - Key role for the delivery of a cohesive service to our clients and their investors. - Responsible for fund dealing deliverables across multiple clients. - Day to day supervision of activities within the department to ensure that all tasks are processed in accordance with agreed procedures and controls and in accordance with relevant fund parameters. - Ensure team is achieving required internal and external deadlines. - Train and develop SMEs. - Suggest and implement improvements to the processes and procedures in consultation with the Manager Operations. - Participate in ad-hoc projects from time to time as necessary. - Ensure that the team are customer focused and that a high standard of service is provided. - Review and monitor team's processing at each step up to sign-off stage. - Provide input into planning and controlling the Team's workload and workflow. - Ensure all relevant output confirmations are sent as per the agreed SLAs to relevant stakeholders (Internal and External). - Ensure that business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales. - To plan for standardization of processes by sharing the best practices across the various markets with the aim to enhance cost effectiveness and efficiencies. - Devise and analyze MI requirements/processes to ensure the tracking mechanism is reflective of the current business activities and its ability to measure the team's performance across different market with different level of experience. 2. Customers / Stakeholders - Ensure that the team are customer focused and that high standards of service is provided. - Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilisation and achievement of business objectives and customer SLAs - Drive rigorous and customer centric Quality Campaigns and initiatives to increase Quality awareness in the team. - Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence. - Establish and maintain effective relationship with customer business areas and identify areas of service improvement. 3. Leadership &amp; Teamwork - Train and develop SMEs. - Provide update to Manager on day to day operations. - To plan for allocation/reallocation of resources and process prioritization across the various markets within Settlement to smoothen the impact of erratic workflows/volumes and leave management by ensuring that a robust cross training plan is in place to multi skill operation teams. - Procedural changes/new initiatives are reviewed, agreed with the business areas, fully communicated to staff and implemented. - Drive staff development through soft skill training, personal development plans and performance management reviews. Reward and recognize service excellence and keep high staff morale through - Celebrating Success- . - Create an environment where skills and knowledge is openly shared to achieve department and business goals. 4. Operational Effectiveness &amp; Control - Ensure procedures, client Operations guides and other internal supporting documentation is up to date. - Ensure that business practices and processes are regularly reviewed for adherence to procedures and FIMs including Compliance policies and Internal Controls. - Ensure new business or new processes are understood and implemented. - Be aware of the business practices and processes associated with the role, and act in a manner that takes account of operational risk considerations. - Ensure all day end controls are complied with and any Exceptions are escalated to the Manager in a timely manner. Major Challenges : - Maximizing client satisfaction whilst maintaining a stable and controlled service model in a challenging environment. - Ensuring consistency in the process across Clients. - Keep abreast with the latest development in the rules and regulations by the regulators of the various markets and to identify the implications involved to the current processes. - Drive business/customer centric Quality initiatives. - Effectively mitigate identified Operational Risks. - Comply with Group's Statutory Audit standards. - Build customer confidence through shared contingency and business recovery measures. - Deal with business that may significantly exceed forecasted figures by liaising with the respective business areas. - Ensure quality and productivity standards are maintained while coping with staff turnover and inexperienced staff. - Review and produce MI in a specified format, which is easily understood by business units, while giving them an idea of FTE benefit for migrating. - Lead and motivate staff with widely differing aspirations working in productivity- based environment with critical deadlines. Role Context : Environment of the Role - A dynamic role providing the job holder with exposure to key Stakeholders. - 100% of time spent in processing / technical aspects of the process (as outlined below) - Lead User Acceptance Testing for the business (as and when required) - Lead Projects for both business partners and HSSO (based on business objectives, targets and requirement) - Regular liaison with business partners - This role operates in a highly complex and time critical environment and is required to be involved in processing of trade settlements activities, which includes (but not limited to) : - Checking transactions and activities (depending on business requirement) - Various Investigations and escalations from business - Management Information Reporting Business specifications for this role outlined below : - Product Range / functions would include trades, settlement activities, reporting, reconciliations, static data, corporate actions, fund price and Management Information - 100% involvement in processing and technical aspects of the business - Responsibilities depending upon jurisdiction catered to and serviced out of HSS Kolkata Business Impact : Given the criticality of the process, transactional volumes and value of the business overall, this role requires the job holder to execute transactions swiftly and accurately, adhering to the process and FIM guidelines to ensure nil impact to the business. Any exceptions, failures, inaccuracies or delays could potentially result in any of the following impacts. - Financial Loss - Regulatory Impact - Reputational Damage - Audit Findings / FIM Breach - Increased Operational Risk Management of Risk (Operational Risk / FIM requirements) : - The jobholder will ensure that risk controlled quality service to our customers and their shareholders is at the heart of everything we do, both personally and as an organisation. The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. - The jobholder will assist the Management in reassessing the operational risks inherent in the business. Any actions to address risks if any should be driven by the jobholder in conjunction with the actions formulated by the Management. Observation of Internal Controls (Compliance Policy / FIM requirements) : - The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. - The jobholder will help management implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Regional Compliance Officer and/or Local Compliance Officer. The term - compliance- embraces all relevant financial services laws, rules and codes with which the business has to comply. Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy and Global Standards. - This will be achieved by adhering to all relevant processes/procedures. Also, the jobholder will need to assist management by providing all relevant information to them about new business initiatives at the earliest opportunity for management to reach out to relevant stakeholders. Knowledge &amp; Experience / Qualifications : - A post-graduate diploma or degree in any Commerce or any equivalent Financial Background. Higher qualification not a bar provided aspirations commensurate with the position. - Relevant experience in the financial services industry is Essential. - Product knowledge of alternative and traditional Funds is an advantage. - Excellent verbal and written communication is essential. - Demonstrated ability to work under pressure and deadline is essential. - Strong business sense and awareness of the key risk areas of the business. - Practical experience of process reviews and re-engineering required. - Strong inter-personal and decision making skills and the ability and vision to drive teams forward and lead from the front. - Service oriented and customer focused. - Ability to ensure deadlines, controls and procedures are adhered to. - Ability to analyse issues, and organise and proactively contribute to the team - Working knowledge of Microsoft Word and Excel is essential. - Strong attention to detail is essential. - Flexible and adaptable to shifts. - Experience in coaching and mentoring new and junior members of the team is desirable Would prefer women joining back the workforce

Kolkata

HSBC - Business Service Support Manager 

HSBC - Business Service Support Manager  ,Job Description for HSBC - Business Service Support Manager  in HSBC in  Kolkata for (3-9) years of experience. Apply Now!

Job Description for HSBC - Business Service Support Manager  in HSBC in  Kolkata for (3-9) years of experience. Apply Now!