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20/09 Varsha Bindal
Director at CXC Consultants Private Limited

Views:378 Applications:79 Rec. Actions:Recruiter Actions:40

HR Operations Role - BPO (7-10 yrs)

Delhi NCR Job Code: 980730

Reporting Line to Vice President based at US


Operations Management:

- Provides concentrated operational oversight to all program sub-functions (Lifecycle & Data, Sourcing, Billing) and works closely with the sub-function leads to ensure the highest level of program compliance to internal standards. Doubles-down into a Sub-Function Lead role for vacation coverage and during periods of transition

- Regularly monitors SLAs and KPIs for each sub-function and leads operational changes for continued improvement

- Conducts audits of each sub-function activity, and partners with the Sub-Function Lead for remediation activity

- Drives the daily adoption of CW process and policy across the DMS program teams, internal customers, and supply base.

- Proactively identifies and develops strategic relationships to drive adoption and ensure business needs are met

- Responsible for driving ground level activity in the execution of Agency Supplier Category Management strategy: supply-base rationalization, supplier scorecards/audits, tier management, and contract compliance

- Researches and maintains an intimate understanding of the employment market in the assigned business areas and works with the Vice President (based out of US) to devise strategies to ensure clients are obtaining the best talent available at commercially responsible market rates.

- Develops a strategic alliance in order to co-lead the implementation of services and assist with reclassification of talent requests (e.g. consultant or staff aug.)

- Models the highest possible standards of ethics and compliance, escalating any known or perceived shortfalls immediately to the Vice President.

Program Strategy:

In partnership with the Vice President:

- Contributes to the design, planning, and implementation of special initiative across all DMS

- Collaborates to develop and implement aligned Services Procurement strategies/support

- Collaborates with Talent Acquisition to develop and implement aligned strategies/support for CW Staffing

- Conducts industry benchmarking with corporate peers on contingent workforce strategies

- Contributes to the creation and delivery of DMS Business Reviews and related presentations

- Maintains and evolves a - Best-in-Class Program Health Report-

- Reports on program leakage and partners with the Vice president to devise and deploy remediation strategies

- Communicates on the effectiveness of the DMS team structure and recommends changes as required

- Regularly pitches new projects or process which will enhance program effectiveness and further program evolution

Technical:

- Maintains an in-depth understanding of VMS tools, ATS's and other contingent labor programs. Is able to work in the daily operations and also understand how system capability can be used to drive the program roadmap and evolution

- Oversees the collaboration between VMS Tools System Administrator and all Sub-Function Leads when troubleshooting data or integration issues. Assist in the operational adoption of new workflows and system configurations.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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