HR Operations/HR Business Partner Role - Telecom

Responsibility

HR Service Delivery

- Oversee Talent Acquisition and handle employee induction and onboarding at the Circle level

- Ensure timely execution of performance management process and adherence to time lines for Half Yearly & Annual Performance Management for both on roll and off roll employees

- Coordinate with PMS Manager to adhere to the bell curve for performance management process by level

- Coordinate with the Functional HR Heads and other key stakeholders at circle for scheduling and organizing training and development programs for the circle

- Manage Ethics compliance by ensuring all employees go through the FCPA & ETE work shop in collaboration with Legal

- Provide timely input for payroll processing of employees

- Share documentation of new joinees and exits for data updation on HRIS

- Coordinate with Corporate HR and TPA/Insurance company to ensure timely support to employees faced with medical emergency

- Conduct all off boarding activities such as exit interviews, job hand-overs and settlement of final pay

- Timely reporting of metrics such as attrition rate and of critical incidents in the circle to Corporate HR. Assist and provide inputs for the organization's overall estimation and HR plan

- Record all employee grievances in cases of dissatisfaction with payroll computation

- Ensure internal communications sent out by Corporate HR percolate to all employees

- Collect and record employee engagement program data of initiatives at the circle level to enable the computation of employee engagement metrics

Administration

- Manage facilities including office upkeep, office supplies, stationery management, pantry management, security management etc.

- Manage compliance under Labor Laws and ensure that the Circle meets all statutory requirements.

Internal Customer Satisfaction

- Interact with employees through exclusive and ongoing one to one interactions, identify issues of concern/ respond to grievances, discuss with concerned and take corrective and proactive actions/initiatives to enhance employee satisfaction within the organization

HR Budgeting

- Track and manage Admin & Facilities cost in the circle within the budgeted level

- Track and manage HR budget for L&D/ Engagement at the circle level

People Management and Development

- Allocate responsibilities to the members within team, supervise performance, resolve grievances, counsel and mentor team members

- Lead and provide guidance to direct reports

- Monitor attrition in the team and drive engagement initiatives to build morale

- Ensure the timely completion of performance appraisals with quality review and inputs from Managers in order to increase the capability and morale of the team to deliver goals

- Support in recruitment related activities to meet the manpower needs of the business