Job Summary: 

Leads the end-to-end HR services in line with the business requirements for the hub and ensure development and retention of right talent to support business targets, ensure statutory compliances, implementation of employee engagement and welfare schemes; Lead identified Hub HR initiatives to enable right employee experience aligned to organizations values

Area of Responsibility: 

HR Business Partnering: 

- Lead the development of HR plan for the Hub in accordance with overall HR plan for the organization, Review branch HR plan and provide input for alignment to business requirements

- Review/ analyze employee requirements and plan initiatives for Hub, monitor to ensure implementation and report progress to Hub Head and HO HR as required

- Lead and manage the end-to-end employee life cycle - joining, PDR, learning, leaving process etc. for the Hub and ensure adherence to standard process with coordination from COEs and/or Transaction Centre as required

- Facilitate grievance handling in coordination with Hub ER

- Monitor recruitment status at the Hub and work with recruitment team to ensure fulfillment in line with business plan

- Ensure training to indirect staff as planned and basic/ core training to all direct staff before deployment in coordination with training team

- Manage employee escalations & complaints at the Hub

- Provide input to HO for improvement of processes basis on ground realities and employee feedback

- Effectively manage internal and external stakeholder relationships including Hub team, COE teams and external partners.

Statutory Compliance: 

- Provide all required information to ER team for ensuring employee related compliance at the Hub and client site.

- Monitor fulfillment of statutory compliance's requirements along with ER team

- Monitoring revision in minimum wages in various states within the hub and support in obtaining necessary approvals for implementation

- Ensure implementation of HR chapter of ISO or preparedness for ISO or related quality standards

Health & Safety: 

- Ensure observance to highest standards of Health & Safety norms in all areas of work

- Promote awareness among stakeholders on safe working procedures

- Identify & facilitate resolution of any health & safety incidents

Key Relationships: 

Internal: 

- Hub HR Business Partner

- Hub Service Delivery/ Sales Team

- Branch HR

- Hub ER

- HR HQ team

- Recruitment Team

- Training Team

- Payroll, Benefits & Compliance Team

External: 

- Statutory and regulatory bodies

- Vendors/ external partners (if any)

Key Competencies Required: 

Core Competencies: 

- Awareness of the market environment

- Delivering strategy

- Driving change

- Leading people

- Delivering performance

- Working with complexity

- Managing professionally

- Collaborating & co-operating

Functional Competencies: 

- Knowledge of latest practices/ competition practices in HR processes - performance management, reward etc.

- Knowledge of statutory compliances (HR related)

- Effectively communication with senior stakeholders

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