HR Business Partner - BPO/KPO

We are looking for a well-qualified, goal-oriented, and analytical HR Business partner, to work closely with the senior managers of the company to ensure alignment of business objectives with employees. The right candidate should have superior people management and presentation skills while also looking to work in a dynamic environment.

He / She should be able to come up with new ideas and bring about solutions, all the while considering budget allocations. Therefore, it is extremely necessary for the ideal candidate to have experience in HR practices and employee communications. In short, the HR Business Partner will be the designated employee champion and change agent - working towards creating a superior 'Employee Experience' and focus on creating 'WOW Factor' through the employee life cycle.

Qualification: Any graduate or postgraduate in Business Management (with specialization in HR) and HR Business Partner experience of minimum 3 to 5 years - in leading BPO / KPO organizations with Customer Service (Voice & Non-Voice)

Roles and Responsibilities:

- Consult with senior management and provide daily HR guidance

- Create, update & interpret HR policies

- Suggest new HR strategies

- Hands on experience of working with HRIS (Darwin Box, Workday, SuccessFactors or so)

- Ability to design and implement strategies for building and driving 'Company Cultural Values'

- Ability to drive exceptional 'Employee Experience' with the focus on creating 'WOW Factor' at every stage of 'Employee Life Cycle'

- Hands on experience in creating effective touch points throughout 'Employee Life Cycle'

- Improve employee relations and proactively address grievances

- Identify training needs across the organization

- Coordinate between employees and management to improve work relations, build morale, increase productivity, which will all, in turn, encourage retention

- Keep abreast of the current HR trends, be digitally savvy

- Be the Voice & Face of HR & Leadership Team - in front of employees & related stakeholders

- Identification of Early Warning Indicators and working towards proactively addressing the concerns / queries.

- Ability to create Attrition reports and drive effective Retention strategies

- Focus on creating a 'Holistic Environment' - where employee' can 'Learn, Earn & Grow'.

- Create a Vibrant & Fun filled work environment - Fun Activities, Hobby Clubs, Sports, Team outings

- Designing and running an effective 'Rewards & Recognition' program.

- Assessing, identifying, and designing interventions for Employee Health, Safety & Wellbeing

- Create, drive and act upon feedback through 'Employee Pulse Survey' - Employee Satisfaction

- Work towards creating, earning, and retaining - 'Great Place to Work'

- Work with HR Operations team at different stages of employee life cycle

- Be an effective 'Change Agent'

- Work with L&OD and Business Teams towards driving Goal setting & Performance Evaluation process

- Work with L&OD and business Teams for identification of training needs, designing relevant learning interventions, and driving the learnings agenda for enriching skills & competencies

- Create partnership and synergy amongst various business & corporate teams w.r.t driving business results through people interventions

- Work on identification of Hi-Performance and Hi-Potential candidates

- Work on creating Succession Planning for key positions

- Awareness and certification on POSH (Prevention of Sexual Harassment at Workplace)

- Writing 'White Papers' for innovative HR Practices and filling for Awards in prestigious HR Forums like 'World HRD Congress, SHRM, NHRD, IMA' etc.

Skills Required:

- Proven work experience as an HR business partner

- Ability to create culture of 'Lead by Example, Walk the Talk'

- Excellent people management skills

- Analytical and goal oriented

- Demonstrable experience with HR metrics

- Thorough understanding of HR Interventions in complete employee life cycle

- Full understanding of all HR functions and best practices

- Leadership skills and succession planning

- Familiarity with HR policies and relevant labor laws

- Effective communication skills (written & verbal)

- Active Listening, driving 1-on-1 discussions, gaining 'TRUST'

- Empathy, Emotional Intelligence, Collaborative Partnership

- Creative ways of driving Employee Referral program

- Ability to create candidate pipeline - based on business projections

- Ability to work under pressure and multitask

- Hands on with Ms. Office suite (Word, Excel, Power Point)

- Ability to create, nurture and drive relationship with stakeholders

- Ability to create reports and dashboard

- Strategic thinking, Analytical bend of mind, Collaborative Partnership

- Solves moderately complex problems on own

- Works with team to solve complex problems