HR Business Partner - BPO/KPO

SSDM HR Business Partner with a Leading Captive MNC

Mandatory Ask : 12+ years overall of which 6-7 years in core BUHR role

- Responsible for employee relations and employee life cycle management for the aligned business line - and a span of 650+ employees

- Work with line managers and employees to address all types of employee relations issues, fairly representing all interests

- Review and analyze business metrics including data on retention and employee experience in order to recommend systemic improvements

- Align business practice with people to drive effective performance. Identify, analyse, scale and implement best practices suited for the organization through effective HR

- Develop effective partnership with employees, managers and ensure positive work environment and create a robust employee network

- Play an active role in performance management, increment cycle and incentive roll out

- Liaise with respective HR teams for recruitment ,training and other HR related activities for the business unit

- Look for ways to proactively improve & enhance processes

- Evaluate potential employee challenges and address proactively to enhance employee satisfaction.

- Create effective analytical tools & reports to analyse employee information

- Develop, implement and participate in employee recognition programs and implement activities pertaining to employee engagement

- Handling of all queries from employees

- Attrition management

- Responsible for effective execution of monthly/Quarterly programs

- Ensuring proactive employee communications on Organization's process and policies

- Managing employees connect by regular one-on-one and skip level meetings.

- Conduct E-sat surveys, exit interviews

DESIRED PROFILE :

- Graduate/PG preferably with an HR degree

- Overall 12+ years experience with min. 6-7 Yrs. of experience as HR Business Partner in a BPO/KPO industry.

- Experience with an insurance or reinsurance BPO in a complex, high performing environment is highly preferred.

- Good analytical and interpersonal skills

- Must be okay to work in flexible shifts

- Excellent presentation skills and adept at stakeholder management.

- Able to work in fast pace continuously evolving environment and ready to take on uphill challenges

- Experience working with a diverse workforce