HR Business Partner - BPO

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- Consult with line management and provide daily HR guidance

- Analyze trends and metrics with the HR department

- Resolve complex employee relations issues and address grievances

- Work closely with management and employees to improve work relationships, build morale and increase productivity and retention

- Provide HR policy guidance

- Monitor and report on workforce and succession planning

- Identify training needs for teams and individuals

- Evaluate training programs

- Suggest new HR strategies

- Assess and anticipate human resources-related needs

- Write contracts for promotions, transfers, and new hires in collaboration with department management

- Identify training needs and create or procure a professional development curriculum

- Monitor training programs to ensure that training objectives are met

- Provide input on workforce and succession planning as well as plans business unit restructuring

- Develop and nurture partnerships through human resources to bridge the divide between management and employees

- Maintain awareness of the culture, plans, financial position, and competition of the business units under the HR purview

- Conduct weekly meetings to check in with each business unit

- Consult regularly with management and provide guidance when appropriate

- Collaborate with colleagues in the human resources department to develop policies, programs, and solutions

- Analyze data trends and metrics to inform business decisions

- Mediate and resolve employee relations issues; conduct thorough and objective investigations when necessary

- Find ways to build morale, improve workplace relationships, and boost productivity and retention

- Ensure regulatory compliance with legal requirements pertinent to the day-to-day management of employees; collaborate with the legal department when necessary

- Interpret human resources policy to company management