- Work with Head HRBP, Management, Leadership team to establish a people agenda/planning which supports the delivery of the business goals and drives employee engagement

- Drives the HR agenda within the Business, ensuring that all people managers are equipped and able to deliver against the annual recurring people management requirements

- Provide relevant inputs to the Head HR BP to design effective retention interventions at site to effectively control attrition

- Partner with business to plan and execute VPS actions and next steps

- Conduct HR pulse/ HR connects to understand the pulse of the unit and construct action plans to address concerns. Counsel employees & line management regarding HR policies, programs, and practices.

- Proactively assists the HR Business Partner & COE interfaces to ensure a seamless experience for Leaders, People Managers and Employees

- Identify training needs and coordinate with the L&D team for construction of appropriate training modules.

- Assist the Head HR BP & CoEs to deliver culture building interventions

- Regular meetings with senior management and team managers to understand business requirements on people agenda front

- Close interface with COEs to ensure timely and effective delivery of all HR processes.

- Assist the Head HR BP in evaluating & designing People practices to provide an enhanced value offering to the Customer Operations business

- Drive specific initiatives/ projects across the Service Line/s on a need basis

- Strong ongoing engagement with Leadership Team, COEs, HR Shared Services, and Group HRBP counterparts (where required)

- Formulate and drive the people agenda along with the leaders.

- Bring innovation to change the employee experice arround the HR touch points.

- Evaluate & improvise existing practices to offer enhanced HR Service delivery to business.

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