- Corporate Function
- Operational Risk
Role Details :
Talent Acquisition :
- Plan and execute the Contact Centre hiring plans
Engagement :
- Partner in driving employee engagement programs through proactive and structured interventions
- Handle grievances and concerns with empathy and bring them to closure
- Escalate issues to proper authorities as & when the need arises
- Keeps a proactive check on the general employee well-being & engagement levels and intervenes actively when necessary
Learning & Development :
- Plan and execute the training & development programs as per Corporate L&D Calendar
- Actively build a culture of learning by sharing best practices and knowledge-sharing across the region.
- Jointly responsible for onboarding, initial coaching & mentoring of employees
Performance Management :
- Partner with the line managers to address performance gaps and facilitate discussions/processes to assess appropriate action
- Guide Line Managers on all aspects of performance management including feedback and performance coaching
Process Improvement & Program Effectiveness :
- Partner with the central HR Team for all processes like onboarding, background verifications, payroll, leave & attendance regularizations, exits, etc
- Provides input and feedback to the Central HR Team on gaps and opportunities for improvement in HR programs and policies
- Contribute to developing/refining HR programs & processes through quality improvement
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