Role Description

- A Generalist HR role that spans from Onboarding of employees into the unit, till superannuation or separation, whichever comes first. The activities include engagement, development & growth of the individual and the business unit that is supported; She/he will lead a subvertical/ CEM Account/ Cluster of Accounts/ subpractice/vertical within a Practice; She/He could handle a manpower base of 1000 - 2000 employees;

Candidate shall be entrusted with the following responsibilities:

1. Implement vertical/ practice/ Account -wide HR strategies in line with the overall HR & Business strategy;

2. Partner with the business to identify and fulfil short term business needs towards talent management ( eg: extra billing, efforts/ - leave lapses etc) and fulfilling the same;

3. Implement the development interventions & new initiatives defined at the unit level for employee capability building;

4. Work in collaboration with business teams to ensure adherance to guidelies set for the organisation for various employee lifecycle processes ie performance appraisal, Merit Salary Increase, Progressions, Rewards etc;

5. Plan and Execute Employee Engagement activities in the Cluster and ensure coverage as per norms across Locations including engaging of workforce through leadership connect ;

6. Track HR processes SLAs and ensures quality of delivery and 100% completion;

7. Interact with other functions to resolve process breakdown issues/ escalations;

8. Manages employee conflict, issues and greivances and acts as an employee mediator;

9. Participate in Webinars, HR Conclaves & contributing to the domain, internal and external and participating in projects anchored orgwide

Exp Level. 3-5 years

Career Band- B3

Stream- Human Resources

Sub Stream- Human Resources

Key Skills -

I. Overivew of core HR processes

I Description. Candidate must have an overview of core HR processes like

1. Employee Lifecycle Overview

2. Performance Management Systems

2. Employee Engagement

3. Rewards

4. Recruitment

II. Communication Skills

II Description. Candidate should be able to communicate in a clear/articulate manner, both in writing as well as verbally; should be able to put across his thoughts in a logical and conclusive manner

III. Interpersonal Sensitivity

III Description. Candidate must have a high Emotional Intelligence Quotient; She/he must be empathetic to the need of employees. They must also be assertive, fair, in their dealings with employees as well business stakeholders; She/He must be able to handle difficult conversations, situations & people; candidate must also be comfortable with working with demographically diverse teams

IV. Business Understanding

IV Description. Candidate should display

1. Industry & Competitive landscape

2.Customer Engagement Models

3.Basic understanding of P&L

4. Understanding of Delivery & Ops parameters

5. Sales cycle of the unit

Related Skills -

I. Execution Excellence

Description-

- Candidate must display impeccable standards of process planning and drive towards execution exellence. They must ensure on-time delivery. Consistency should be maintained in execution. Candidate should have adequate exposure to rolling out surveys and other feedback mechanisms

II. Knowledge of HR tools

Description

- Candidate should have good knowledge of HR tools like SAP and other HR tools that help in Diagnostics and providing speedy HR solutions; expert knowledge of MS excel/Powerpoint and other MS tools

III. Creativity

Description

- Candidate should display creativity in employee engagement; be well aware of best practices in other organizations, and develop engagement intiatives suitable to clients need

Top Up Skill

I. Learnability & Achievement Orientation

Description

- Candidate should be scalable; must be eager to learn more on the job; should display initiative in taking on additional reponsibilties and challenging roles; Candidate should be willing to take on projects which require specialised knowledge

II. Analytical & Logical Approach

II. Description. Candidate should follow an analytical and logical approach to problem solving

III. Self Confidence

Description

- Candidate should display good confidence in dealing with stakeholders and other customers as well as senior leadership.

Note: Candidates from Premier Institutes need to apply.

Please contact freedamary@gmail.com

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