HP - Program Manager - Remote Operations Manager - ITIL

- Minimum 10+ years of work experience in IT Infrastructure Services & Remote Operations Management that includes Service Desk, Incident Management and SLA management.

- ITIL certified Expert / intermediate or Practitioner. Project Management certification will be added advantage.

- Should have handled large size team in 24/7 shift operations. (up to 200 member)

- Required to operate out of Mumbai client office and travel (occasionally) to other regional offices for client meetings, as required.

- Willing to work in shifts and 6 days pattern. ( Sunday Off )

- Excellent Communication and Presentation Skills.

- Prior experience with Retail IT services will be considered as added advantage.