Responsibilities:

- Develops and nurtures senior management relationships with the customer.

- Owns customer operational relationship: develops & nurtures to excellent customer satisfaction.

- Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan.

- Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.

- Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan.

- Owns expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls.

- Ability to effectively and proactively manage risk for medium to high risk projects.

- Hires, leads and provides managerial & technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans.

- Develops & leads AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination.

- Develops & manages account service delivery plan. Contributes to strategic account plan.

- Consults in presales & change order negotiations, representing & approving delivery capability & cost solution.

- Develops & manages account service delivery plan. Contributes to strategic account plan.

- Negotiates with and manages 3rd party vendors contributing to contractual requirements.

- Identifies incremental revenue opportunities and supports pursuit activities.

- Assures compliance with HP and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.

- Contributes to knowledge management capture, documentation & publication to drive organizational maturity.

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