19/11 Namrata Shah
HR at Home First

Views:2520 Applications:149 Rec. Actions:Recruiter Actions:4

Home First - Cluster Manager - Housing Loan Portfolio (9-12 yrs)

Mumbai/Pune Job Code: 766278


Position Title : Cluster Manager

Location : Pune and South Maharshtra

Reporting to : Sales Head

Reportees/Team : Branch Managers, Area Customer Service Managers, Relationship Managers, Customer Service Managers

Background to the position :

- Having built a robust and profitable affordable housing loan business with the support of a strong leadership team and cutting edge technology, HFFC is now at a trajectory where they are envisaging exponential growth while penetrating the markets deeper.

Key Result Areas Portfolio Management :

- Handling the P&L for a housing loan portfolio of Rs 50+ crores, consisting of 500-1000 customers

- High collection efficiency and minimum NPAs for the portfolio

- Highest levels of customer service measured through Net Promoter Scores for the portfolio

- Operational efficiency and accuracy measured via various operational metrics

Sales and Business Development :

- Market intelligence and mapping to identify potential growth areas for affordable housing

- Developing new builder relationships and distribution channels for maximum loan growth

- Nurture existing builder relationships

- Sales promotions and product launches to build market presence and push sales

Leadership :

- Lead a team of 10+ MBA graduates who are involved in sales, business development, credit, collections and customer service at the branch

- Coach, mentor and motivate the team members to bring out the best results

Key Performance Indicators :

- Achieve business plan

- AUM growth

- Delinquency levels and NPA

- Profitability and P&L of the branches

- NPS/Customer satisfaction scores


Qualification & Experience :

- Minimum of 9+ years of work experience in Branch Mgmt in Financial Services / HL / Mortgages

Must have Competencies :

- Ability to lead and motivate branch teams

- Ability to handle branch operations

- Ability to manage portfolio risk and collections

Desirable competencies :

- Experience in HL / Mortgages is desirable

Preferred industry as source of talent : NBFCS, HFCS

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights (Read more)
  • Follow-up
    (Read more)
Something suspicious? Report this job posting.