HiveMinds - Manager - Social Media Operations

Overview of the Role:

This is an exciting role for someone who is adept at team management, directing operations to achieve business targets within a digital marketing & brand communications agency. The individual will oversee the entire operations of the team, manage growth and success of the team.

Roles & Responsibilities:

- Plans, manages and implements processes and schedules for teams

- Coordinates activities between the account managers, client servicing teams and business unit head

- Work collaboratively with unit heads to ensure campaigns are delivered on time

- Oversees hiring and staffing related tasks in line with the division growth plan

- Assist in interviewing, recruiting and training new employees

- Communicates with team on to ensure delivery timelines are met

- Assists in work allocation and planning ad-hoc task management

- Understands client and project requirements, and enables project teams to deliver client success

- Ensures Daily, Weekly & Monthly project planning and task management on all projects

- Enables escalation handling and reporting of client grievances to the business unit head, and helps teams resolve or find solutions for the same

- Manages people's concerns and resource-related issues

- Maintains detailed schedules of client success initiatives such as client business reviews, escalation trackers, quality check trackers

- Conduct regular employee performance and feedback meetings as well as discussions on issues, concerns and updates

- Maintain clear documentation of Operational Activities

- Guiding project teams to deliver impactful work through sound project management

Skills Required:

- Excellent communication skills, both written and oral

- Ability to work in a Team Environment, and be a team player

- Strong problem-solving skills

- High attention to detail and rigor in planning and meeting internal deadlines

- Ability to oversee team meeting their goals with the right nudge/encouragement

- Leadership Skills, accountability and ownership and enthusiasm to achieve results

- Ability to motivate others and drive collective success

- Has knowledge and context of communications, digital marketing, social media marketing and branding team operations and has experience in a similar role within agency

- Good Excel, PowerPoint Skills