Hinduja Global Solutions - Senior Manager/Assistant General Manager - Audits & Certification Group

Key areas of responsibilities (KRAs) :

- Creating an annual risk review plan

- Facilitate risk assessment for operations and support functions

- Establish risk review and reporting process

- Maintain risk registers

- Review performance of existing physical and logical security controls and recommend stronger controls based on risks.

- Spread information security awareness throughout the organization through various means including training and campaigns

- Review all information security controls with all stakeholders at least annually

- Facilitate incident reporting and closure

- Review and test business continuity plans and disaster recovery plans.

- Provide inputs to RFPs from the information security and risk management perspective

- Manage ongoing internal audits and follow up on action plans as mentioned in the audit plan

- Communicate the audit findings effectively & recommend corrective action plans based on the findings

- Review compliance with Company policies and procedures, and ISO Standards 9001 and 27001, HIPAA and GLBA for healthcare accounts.

- Document and implement new policies and procedures as needed per the various external certifications & develop internal checklists & controls

- Review existing policies and procedures for the department at periodic intervals

- Identify areas of revenue leakage & recommend corrective actions

- Facilitate second party and third party external audits and ensure the requirements are met

- Train quality team members on ISO standards, HIPAA/GLBA requirements and risk assessments.

Desired skill sets :

- Excellent written and spoken English

- Basic knowledge of Quality concepts is desirable

- Sound Knowledge of ISO certifications & others

- Good Analytical skills

- Ability to deal with international centers

- Willingness to travel for internal and external audits across India and occasionally to other countries (50%)

Desired qualifications (including certifications) :

- Graduate from any discipline

- Certified lead auditor in ISO 9001, ISO 27001 from reputed institutes

- Experience and exposure to HIPAA and GLBA compliance is an added advantage

Desired years of experience :

- 8 to 10 years of relevant experience

Internal Customers, if any :

- Operations

- Shared Services

- Sales and Customer Relationship Group

External Customers, if any :

- All clients of HGS, and their appointed auditors