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HR at Hinduja Global Solutions
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Hinduja Global Solutions - Head - Telesales - Fresh/Renewal (10-12 yrs)
The State Head Fresh/Renewal is responsible for monitoring and managing team of Telesales executives through Team Leaders for BM Fresh/Renewal portal, ensuring lead generation and conversion into sales leading to revenue generation.
Key Responsibilities :
- Monitoring and managing a team of Telesales executives and driving productivity through Team Leaders
- Segregating and assigning leads across the executives
- Ensuring that the executives meet the hourly/daily/monthly targets and sending reports to the manager on the targets achieved
- Periodically reviewing the performance of the team, driving metrics around individual performance, attrition, quality, talk time and number of calls being made by the team
- Constantly motivating executives driving them towards incentives and controlling attrition
- Identifying training needs and highlighting the same
Skills and Competencies :
- Strong Analytical skills
- Strong leadership and team handling skills
- High passion, service orientation and attention to detail
- High Emotional quotient, Persuasion Skills and Presentation skills
Education and Experience :
- Graduate in any specialization with MBA and a minimum 10-12 years experience in client / customer servicing (out of which a minimum experience of 6-8 years in Team Handling is required).
- Candidates with exposure in various sectors like banking, retail and telecom preferred.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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