Must have atleast 15+ years of experience out of which 12+ years in US healthcare is a must Key Result Areas (KRAs) 1. Primary responsibilities (pl. provide a detailed description) : a. Customer related : - Keep abreast with the process of revenue cycle management (A/R) in the healthcare industry. - Demonstrates thorough knowledge of the job. - Demonstrates good understanding of the performance SLA's and meet the SLA's. - Understand all binding laws and regulations related to the project. - Developing in-depth knowledge base among the team members relating to domain and process. b. Financials related : - Responsible for driving quality improvement initiatives to ensure avoidance of penalty. - Should manage the P&L for the process. c. People related : - Good communication skills, inter personal skills and excellent team handling skills. - Ability to manage about 200-300 people - Attrition Management - Oversee team reviews, submit progress reports of the team to the BUH and conclude appraisals. - Conduct individual performance reviews and propose the required action plan. - Active involvement in disciplinary issues arising out of the team. d. Process related : - Ensure project meets all the required Quality parameters -internal and external - Implement efficiency improvement projects by deploying lean sigma methodology - Ensure all MIS reports go on time. - Participation in conference calls on subject matters whenever necessary. - To be able to take on additional responsibilities for the team if required. - Monitoring and assisting the quality of the work done by the team. - Updating management on team performance. - Co-coordinating with the client on process related issues and updates. - Identifying, recommending and implementing ways to increase the quality of operating teams, with productivity as a bonding CTQ. - Client co-ordination on overall process progress and monitoring of issues. 2. Secondary responsibilities (if any) : a. Customer related b. Financial related c. People related: - Ability to work with a diverse population. - Ensure the process follows strict adherence to the process workflow and apt behavior is observed. - Ensure good leaders are developed. - Final point of Escalation of issues/concerns with the support groups i.e., HR, Admin, TSG, QAG and Finance. - Handling disciplinary issues and administrative issues of the project. d. Process related : - Put forth queries/concerns of the BUH and address accordingly. - Ensure the skill inventory of the project. - Counseling of team members on improving Quality & productivity. - Reviewing continuous quality improvements processes. Knowledge/Skills/Attitude/ Domain expertise (required to play this role) Knowledge: - Knowledge in US healthcare industry and experience in RCM/ A/R process is preferred - Team handling skills is a mandate . Skills: - Knowledge of basic necessary computer applications. Attitude : - Have a positive attitude - Inspire the team Required Qualifications/ Experience/ Certifications Educational qualifications: Graduation- Full time MBA- Preferred Certifications (Technical / Non-technical) Internal Customers, if any - Immediate reporting manager. - Employees reporting into the role of Senior Manager. - Internal support functions Viz, HR, Admin, TSG. - All vendors associated with the organization. External Customers, if any - The client.

Hyderabad

Hinduja Global Solutions - General Manager - US Healthcare 

Hinduja Global Solutions - General Manager - US Healthcare  ,Job Description for Hinduja Global Solutions - General Manager - US Healthcare  in HGS in  Hyderabad for (17-21) years of experience. Apply Now!

Job Description for Hinduja Global Solutions - General Manager - US Healthcare  in HGS in  Hyderabad for (17-21) years of experience. Apply Now!