Director - Solutions Architect - Healthcare - We are seeking a passionate Director of Solutions to enable HGS Healthcare Sales and Client Services teams to champion innovative solutions that drive efficiencies, power of digital care to make our client organizations more productive and better able to anticipate consumer needs. - You will design solutions for a mix of traditional customer care services along with digital services to improve each stage of the consumer journey- member, provider and agent servicing including understanding Medicare & commercial lines of business. Your industry focus will be oriented towards B2C and B2B interactions across North America - primarily into healthcare. - Experience on bringing consumerism into healthcare is an advantage. Experience in solution design for seasonal enrollments and work at home models is preferred. Please consider this role if you are solutions oriented and have the following personal attributes : 1. Intense intellectual curiosity about exceeding customer expectations, 2. Keenly situationally aware, 3. A selfless team player 4. Relentless in the pursuit of closing large global deals, 5. Deep appreciation for global delivery and diversity, and 6. Guided by a strong ethical compass. - HGS provides a very competitive salary, benefits and bonus program as well as career advancement opportunities for high performers. ORGANIZATIONAL PLACEMENT : Typically Reports To : Head of Solutions PRINCIPAL DUTIES AND RESPONSIBILITIES : - The Director of Solutions is a client-facing role that interprets and translates business challenges into transformational solutions that can be configured through existing and developing channels. - Collaborate as a key member of the sales team to represent solution offerings from discovery to deal closure; facilitating the transition to the HGS delivery organizations. - Guide stakeholders, both internal and external, on the path to the solution while driving executive sign-off. - Prepare spend estimates, work plans and identify delivery locations while gaining input and buy-in from the legal, finance and delivery teams on approach, solution plan and cost to deliver. - The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned. In addition to the above, all HGS employees are expected to demonstrate strong business ethics, morals and character as key tenants of your working relationships with your prospects. EXPERIENCE REQUIRED : - Strong and capable leader that is self-motivated and driven to win the confidence and trust of her/his prospects, clients, global operations, and pursuit teams alike - establishing winning strategies, and exerting influence both internally and externally to win new business. - Innovative team player with the energy, creativity and an entrepreneurial spirit to achieve success. A professional who earns respect for his/her leadership, intelligence and expertise. - Success as a superb relationship builder, negotiator and communicator. - Deep expertise designing global, digital solutions to improve each stage of the customer journey, including a minimum of 8 years- experience in business development, sales strategy, and/or proposal development roles in outsourcing/professional services. - Experience in Healthcare BPO is required. - 5 or more years of experience designing solutions for healthcare clients in contact center for member and provider. - Bachelor's degree. Advanced degree is a plus. Our goal is to find a candidate with experience selling, and consultative knowledge of, many of the following technologies/services : 1. Healthcare customer service - member and/or provider services in contact center operations 2. Provider collection management 3. Global service delivery 4. Channel integration and desktop unification 5. Human or AI assisted chat, Bot, IVR 6. Consumer journey and/or analytics consulting 7. Video chat and smart voice (e.g., Siri, Google Assistant or Alexa) 8. Mobile app and/or web design/build/refinement 9. Traditional consumer care capabilities (voice, chat, web) 10. Data Analytics and Intelligence 11. Customer Data Platforms (CDP) 12. Digital Transformation Initiatives

Bangalore

Hinduja Global Solutions - Director - Solutions Architect - Healthcare BPO 

Hinduja Global Solutions - Director - Solutions Architect - Healthcare BPO  ,Job Description for Hinduja Global Solutions - Director - Solutions Architect - Healthcare BPO  in HGS in  Bangalore for (15-25) years of experience. Apply Now!

Job Description for Hinduja Global Solutions - Director - Solutions Architect - Healthcare BPO  in HGS in  Bangalore for (15-25) years of experience. Apply Now!