Deputy Manager- ODPM(Behavioral Training /Soft Skill Training)- L&D 1. Primary responsibilities (pl. provide a detailed description) : a. Customer related: - Help improve and build the Organization Development & Performance Management culture and vision in the process. - Develop/implement training programs for BPM personnel within the Process. - Serve as an effective business partner to the OD &PM Team, supporting the development, implementation and delivery of Learning Solutions. - Manage level1 and 2 training programs and the learning experience for learners for the process. - Support development programs. - Design learning strategies to fill needs as identified through analysis and in partnership with Operations and the Process Leadership Team. b. Financials related: - Manage Learning programs within the budget allocated - Provide cost-efficient solutions c. People related: - Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including mentoring and coaching. - Mentor and guide Senior executive trainers ensuring that they get upskilled and can demonstrate skills in their positions and provide excellent training with long-term positive results. - Conduct Level 1 and 2 training sessions. d. Process related: - Develop evaluation and validation instruments to collect and interpret data, assessing operation training needs and training program effectiveness. - Identify skill and knowledge requirements for Processes through TNIs - Ensure that feedback programs provide Agents/Advisors with guidance to rectify problems. - Establish contacts to gain knowledge and provide support in the development of training material when needed and appropriate. - Actively pursue self-improvement opportunities. 2. Secondary responsibilities (if any): a. Customer related / b. Financial related / c. People related / d. Process related: Knowledge: - Knowledge of Adult Learning principles - Expertise in TNA processes - Knowledgeable in various Learning Practices practiced within the industry - Knowledge in Leadership & Behavioral Concepts - Basic understanding of Content Development. - Strong background in Customer Service industry (call center preferred, but not essential). - Ability to manage deadlines, manages people, create effective partnerships with leadership, establish strong community education ties, develop training materials and apply reason to business problems. - Excellent Team Manager - Good judgment and the ability to express thoughts clearly and simply. Skills: - Strong understanding of computer basics (Windows, Excel, Word, Email and Internet). - Background in MCP - minimum 2000 and/or Windows XP and 2003 and above. - Proven client relationship skills. - Well developed consultancy skills. - Delivering and facilitating learning and development interventions. - Proven ability to use IT competencies and skills to analyze client needs and agree on client specifications for learning content/materials. - Ability to design and evaluate learning material - create a facilitators guide and participants material to support technical programs. - Managerial experience in coaching, mentoring and developing others in a complex, fast paced environment. - Results driven to achieve key objectives at a corporate and site level. - A strong problem solver and researcher with the emotional and intellectual resilience to make key decisions. - Excellent interpersonal, organization and time management skills. - Excellent listening, oral, and written communication skills. - Exemplary facilitation and platform skills. Excellent training and organizational development skills. - Superior interpersonal skills with the ability to establish and maintain relationships at multiple levels in order to accomplish organizational goals. - Demonstrates an understanding of adult learning theories. - Ability to develop original training content as well as modify and incorporate off-the-shelf materials for HGS specific needs. - Ability to support, motivate and inspire a team - Capability of handling mature audience (Managers and above) from various functions and diverse business situations and problems Attitude: - High level of enthusiasm and ability to engage a group of individuals - Positive outlook towards challenges and problem-solving - Self driven and Assertive - Enthusiasm, drive, flexibility and creativity at work Experience (years): Minimum 4 years in Training with at least 2 years in Behavioral and Leadership Training Certifications (Technical / Non-technical), if any: Applicable Training and Development qualifications strongly preferred.

Bangalore

Hinduja Global Solutions - Deputy Manager - ODPM - Training/Behavioral Training/Soft Skill/Leadership Training 

Hinduja Global Solutions - Deputy Manager - ODPM - Training/Behavioral Training/Soft Skill/Leadership Training  ,Job Description for Hinduja Global Solutions - Deputy Manager - ODPM - Training/Behavioral Training/Soft Skill/Leadership Training  in HGS in  Bangalore for (4-7) years of experience. Apply Now!

Job Description for Hinduja Global Solutions - Deputy Manager - ODPM - Training/Behavioral Training/Soft Skill/Leadership Training  in HGS in  Bangalore for (4-7) years of experience. Apply Now!