Senior Specialist TA at Wipro Technology
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Hinduja Global Solutions - Assistant General Manager - Business Excellence (8-16 yrs)
Roles & responsibilities :
- Process Improvement in support functions of the organization Viz Finance & Accounts, Internal Systems, Compensation & Benefits, Analytics teams, MIS teams and Operations
- Assist / Facilitate global program aimed at integrating various systems (financial and non-financial) across the organization in one platform
- Work with cross functional, cross site and cross border teams, across various levels in a multi time zone, multi-cultural environment to facilitate / lead action items as per program
- Coordinate, be the owner for various data sources study (as-is), gap identification, creation of roadmap for improvement aligned to the goal of overall integration of systems (data sources) into one tool for analytics
- Maintain database for all actionable, progress on data sources including examples, issues, logics (created and WIP), overlaps, etc
- Participate in organizational wide CBE initiatives
Desired Skill Sets :
- Must have worked on cross site, cross border improvement projects in operations
- Sound understanding of BPO operations and quality function
- Strong interpersonal skills and ability to work and deliver under pressure
- Must have worked on improvement project(s) as project leader
- Excellent command on MS Excel, PowerPoint and Word
- Minimum 8 years of experience (if graduate) or 4 years (post graduate from a university / institute of repute)
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