1) Follow up with Field customer Service staff team, review pending complaints, tour plans and ensure timely resolution of complaints. 2) Visit Customer sites w.r.t complaints pertaining to Roofing Business products(NK sheets, Fortune, Metal sheets) 3) Assess the loss at the customer site and identify the reasons for the defects. 4) Review the Breakage compensation reports and settle the claims as per company Policy. 5) Identify the breakages for any manufacturing defects and inform the concerned Plants. 6) Interact with the plant on the complaints and follow up for the root causes and corrective actions. 7) Review of CMS (Complaint Management System) for its effectiveness and make the amendments and proceed as required. 8) Audit plants and Depots to verify conformance to SOP's and Work Instructions w.r.t to the quality of the Product. 9) Track the CAPA for all the Manufacturing complaints. 10) Review daily MIS w.r.t complaints attended and Netloss approved. 11) Review the daily MIS w.r.t plant rejections and Netloss and follow up with the plants. 12) Prepare trend charts and early warning systems based on the reports and data and keep all concerned informed. 13) Coordinate with plants for defect analysis and netloss reduction plans on a weekly basis. 14) Track RM quality for each plant and escalate deviations to obtain solutions. 15) Prepare documents like SOP's and Work Instruction in order to help the operating personnel and improve quality. 16) Ensuring compliance levels to the Quality Management Systems (ISO 9001:2015) though audits and scrutiny of the data. 17) Implementation of Quality Management System at various Manufacturing locations and associated functions. 18) Thorough knowledge of ISO 9000 Quality Management systems 19) Good Communication skills - English / Hindi Knowledge is must. 20) Computer knowledge - Microsoft office - Word, Xls, Power Point 21) SAP Knowledge - Basic knowledge must 22) Analytical and Planning skills.

Hyderabad

HIL - Lead - Quality Assurance & Customer Service 

HIL - Lead - Quality Assurance & Customer Service  ,Job Description for HIL - Lead - Quality Assurance & Customer Service  in HIL Limited in  Hyderabad for (4-13) years of experience. Apply Now!

Job Description for HIL - Lead - Quality Assurance & Customer Service  in HIL Limited in  Hyderabad for (4-13) years of experience. Apply Now!