HGS - Senior Manager - Process Improvement

Job Description

Role: Senior Manager- Process Improvement

Role Category: Middle Management

Position Objective :

1. Lead and manage identification and successful outcomes of Transformation Programs / Projects in the respective account using Transformation COE framework

2. Connect with clients to understand overall business landscape and drive opportunities for strategic value adds

3. Lead Transformation COE in building and enriching transformation framework and capabilities

Responsibilities :

- Build and improvise transformation Solutions for the account using transformation framework

- Roll out transformational practices to respective account

- Execute project debriefs, publish white papers, case studies

- Tailor COE framework in the context of the project requirements

- Prepare detailed Project Plan as per Framework and obtain Customer and stake holder's consent

- Identify resources and staff the program/project

- Monitor, drive, execute tasks as per project plan to ensure successful outcomes with Scope, Time, Cost

- Evolve innovative solutions through collaboration that satisfies the Business Case criteria.

- Track and communicate business results

- Show leadership in establishing the delivery Transformation function for the account by working with all the stakeholders

Unique Knowledge & Skill Requirement :

- Deep knowledge and experience in handling business transformation for International back office processes, having worked in multiple environments within the domain, deep understanding of the business environment, market dynamics, best practices and industry trends in the given domain, preferably worked in multinational organizations / clients and having exposure to international practices and business transformational initiatives. Experience in Healthcare domain would be an added advantage.

- Working knowledge on some IT applications and / or tools ( ERP package such as SAP, Oracle or tools such as Cicero / Lombardi etc.), IT automations and or working knowledge on one process improvement methodology such as Lean / Six Sigma / / TQM / TOC etc preferred

- Consulting experience/mindset preferred . Excellent Communication, analytical & interpersonal skills are must

Strategic and tactical thinking skills

Experience Required: 10-14 years.

Education Required: (Any Graduate - Any Specialization) AND (Any PG Course - Any Specialization, Post Graduation Not Required)