For a leading client of ours in the Healthcare space with worldwide integrated network of Healthcare centers with a special expertise in Travel Healthcare, Vaccinations and Visa medical services. Provides innovative healthcare services to Individuals and Groups, offer guidance, support and ongoing care. Service areas also include General and Preventive Healthcare  Job Description:  The Director - Operations is an entrepreneurial manager who is constantly seeking a better way to conduct business. This key leadership position is directly responsible for the successful operation of Healthcare Services in the country. The Director ensures client, customer service/satisfaction with efficient cost-effective management meeting and exceeding stated expectations.   Location: Gurgaon  Reporting to the CEO   The person will have approx.5 direct report & manage a team size of approx.60-200 employees   Role:  Revenue Management :  1. Define and implement business and revenue model for the region.   2. Tie up with insurance companies and other agencies (corporate, GAMCA etc.) for increased patient flow and revenue.   3. Develop alternate business lines and channels for additional revenue stream   4. Achieve revenue target as agreed for the region   Operations Management :  1. Develop brand equity in health care industry and general community.   2. Define and prioritize operational initiatives to maximize revenue and streamline the functioning of region.   3. Define, update and Roll out SOP's and Protocols for the Region   4.Defining and rolling out processes for various diplomatic missions using latest technology / methods within budgetary requirements.   5. Define and implement seasonal promotional plans such as "Cancer Awareness Week, World AIDS day program etc." within the region   6.Design and Implement marketing plans for the region.   7. Ensure regulatory compliance (licenses, approvals etc.)   8. Document regulatory requirements and guidelines for obtaining/renewals/cancellations   9.Ensure business contingency plan is in place to provide uninterrupted service   10. Ensure business risks and its corrective actions are documented and implemented as and when required   11. Lead, guide and mentor teams within each country to ensure smooth running of operations.   12. Ensure customer satisfaction as per agreed SLA's   Profitability :  1. Adapt the operational model to the particular location such that the profitability in absolute terms is the highest.   2. Manage regional productivity with respect to cost and time line overruns. Bring in innovative ideas or methods ensuring reduction in project timelines.   3. Lower the procurement cost by ensure sufficient stocks of vaccines, consumables and other requirements and better price negotiation.   4. Procurement systems/policies/ procedures are followed as per centre/ region requirement.   5. Achieve EBITDA margin for the region as per agreed targets by country/ region.  People Development :  1. Increase People productivity and efficiency.   2. CME and other training programs for employees.   3. Work with HR team to improve staff retention ratio.   4. Ensure region is adequately staffed to meet business needs and targets.   5. Recruit and train new hires. Manage, monitor and motivate the cross functional team assigned to the project.   Project Management:  1. Manage project activities on-site including coordination with vendors, FMC, etc.   2. Define project details, model and specifications for new projects based on CEO input.   3. Coordinate BOQ finalization and project procurement.   4. Ensure timely roll out of projects as per dead line .  Metrics & Organization Management:   Performance Metrics  Operations :   - Efficiency of all Departments   - Team Satisfaction  - People Management  - MIS   - Cost Contro l: Planned Vs Actual   - 100% compliance to SLA  - Effective resource allocation (infra and manpower)   Sales :   - Sales growth and optimization in line with projections   - Skill Development Metrics   - Staff Motivation Metrics  - Customer Acquisition Efficiency - EBIT   - Support product development   - Sales Target and profitability   Qualifications, Experience and Education Requirements:   - A graduate/Post Graduate in any field   - Proficient in use of computers - word processing & spreadsheets etc.  - Minimum 10+ years of overall experience with at least 6-8 years in a Senior Manager position OR 6-8 years in a Retail Sales/Insurance organization with at least 4-6 years in a Leadership position   - Demonstrated experience and/or involvement in setting up new ventures   - Business acumen with the ability to manage transnational as well as dynamic sales teams   - Familiarity and/or comfort with Sales activities/targets   - Prior experience in managing Divisional (or Unit) Profit & Loss OR a Profit Center   Mandatory Skills:   - Effective Communication Skills   - Innovation   - Problem-solving and decision making skills   - People Management   - Analytical skills   - Planning, Organizing, Directing, Motivating and Controlling   - Balanced personality   - Ability to make decisions under pressure   - Relationship management   - Leadership in a multi-cultural/global organization   - Self-motivated Preferred Skills:   Preferred Skills:  - Outgoing/Extrovert   - Basic understanding of systems and processes   - One or two Foreign Language skills (apart from English)

Delhi NCR

Others

HGS - Director/Head - Operations - Healthcare Services 

HGS - Director/Head - Operations - Healthcare Services  ,Job Description for HGS - Director/Head - Operations - Healthcare Services  in Hinduja Global Solution in  Delhi NCR Others for (10-14) years of experience. Apply Now!

Job Description for HGS - Director/Head - Operations - Healthcare Services  in Hinduja Global Solution in  Delhi NCR Others for (10-14) years of experience. Apply Now!