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Manager HR at Hexaware
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Hexaware - Service Delivery Manager - Airline Domain (15-20 yrs)
- 15+ yrs of experience in Travel and Transportation industry (preferably Airline industry)
- Improve project profitability by reducing buffers, planning rotation, grade mix, improving utilization and project location
- Monitor progress of projects and update the Account manager / DH
- Risk & Opportunity identification, mitigation planning and monitoring Walkthrough of Account Plan with Project Managers
- Prepare consultant plan and plan for right consultant mix
- Ensure quality of product delivered
- Review Project Metrics/ SLAs and their achievement and take corrective action
- Review Project risk & opportunities and initiate appropriate action
- Timely billing in line with payment milestones
- Track customer complaints and escalations to closure
- Improve productivity of the team by initiating and tracking CVAs and improvement actions
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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