The Candidate is expected to manage end-to-end operations for an Investment Banking Company based out of US. The IB has operations across multiple geographies and plans to set-up an Operation Hub for some of its business lines in collaboration with Hexaware.

- Lead the day to day deliverables on Operations including meeting timelines, thresholds, SLAs, governance requirements etc.

- Liaise with Operations Leads and Stakeholders across different geographies on regular basis and meet structured deliverables deadlines.

- Mentor Change Management including automation initiatives including transformation and robotics, and drive productivity milestones

- Monitor operations health in terms of SLAs, KPI, Risk Indicators and Process Metrics

- Manage large teams based across different locations in India and ensure smooth delivery

- Manage critical client stakeholders and ensure customer satisfaction

- Manage client escalations ensuring a smooth resolution to concerns / issues.

Describe Domain Technical Skills.

1. Trade amenments

2. Trade enrichment

3. Investigate trades not going through straight through processing. And taking appropriate action to ensure trades settle on time.

4. Working closely with NAV team for fund closures

5. Resolving trade reconciliation exceptions

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