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Senior Officer TAG at Hexaware BPS
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Hexaware - Manager/Senior Manager - Presales & Solutions - Customer Service (8-11 yrs)
Job Responsibilities:
- Define and implement a structured way of handling opportunities in Customer Service - first client meeting/ Solution pitch/ RFP response/ RFI response/ presentation etc.
- Work with sales team to identify pipeline and plan activities on a weekly basis.
- Take lead/participate in opportunity assessment, qualification, developing response strategy.
- Proposal development, review and feedback process, competitive positioning, pricing/ commercial decisions.
- Work closely with the delivery heads in identifying the right team, getting the pre-sales and delivery teams to develop the solution, estimates, schedules, technical responses etc. to complete the proposal.
- Work closely with support functions (like IT/ Quality/ Marketing etc.) for creating a compelling solution/ proposal.
- Assist sales team in prospecting with relevant pitch and market/company specific data.
- Generate Collaterals, Case Studies, White Papers, etc and assist Sales in pitch evangelism.
- Establish ways of working and provide direction to the Micro vertical leads.
- Managing BPO Presentations to prospective clients during client visits.
- Customer Service Capability assessment & Due Diligence.
- Act as Customer Service solution architect & design solutions for proposals in scope.
Candidate Requirement :
- Proven track record of managing and supporting large bids from Solution & pre-sales perspective in Customer Service.
- Demonstrated performance in Complex Solutioning and innovative deal construct.
- Consultative, Value-proposition/Business case driven pre-sales methodology experience is highly desirable.
- Strong Techno-Commercial/Business Orientation and Cost Sensitive.
- Good understanding of Global Delivery around Custom Apps, Oracle, SAP, and other Enterprise Packages.
- Solutioning expertise desirable.
- Excellent presentation and proposal/RFP skills.
- Ability to travel internationally as required.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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