Company - Hexaware BPS

We are one of the fastest growing automation-led, next-generation providers of IT, BPO and consulting services, and have been revolutionizing the traditional IT approach by addressing discontinuities in the market. Our multi-pronged strategy consisting of robotic process automation, hyper-converged technology, design thinking, rapid prototyping and customized service offerings has enabled global companies to address various business issues with pointed and effective business strategies.

Hexaware BPS leverages on the strong technology strengths of its parent organization. Our core expertise is in providing outsourced services in functions such as Human Resources (HR Outsourcing), Finance & Accounting (F&A Outsourcing), and the Core Operations of companies in industries such as Insurance, Healthcare, Financial Services, Market Research, Utilities, Professional Services, and Engineering Services etc.

In these areas we provide both BPM (transactional & interactional) and KPO (analytical and high end) services to our customers in North America, Europe and Asia. Our range of front and back office solutions include Transaction Processing, Documents Management, Voice Processes and Consulting services.

Position 1 : Manager - Mumbai Location

Position 2 : Senior Manager / General Manager / Senior General Manager - Chennai Location

Domain : Credit / Commercial Card Operations

The Candidate is expected to manage end-to-end processes for a Global Retail Bank servicing almost all the major countries in the world. The bank has operations across all the continents and plans to set-up an Operation Hub for some of its business lines in collaboration with Hexaware.

Role :

- Liaise with Operations Leads and Stakeholders across different geographies on day-to-day delivery and meet structured deliverables deadlines.

- Mentor Change Management including automation initiatives including transformation and robotics, and drive productivity milestones

- Monitor operations health in terms of SLAs, KPI, Risk Indicators and Process Metrics

- Manage large teams based across different locations in India and ensure smooth delivery

- Manage critical client stakeholders and ensure customer satisfaction

- Manage client escalations ensuring a smooth resolution to concerns / issues.

- Should be able to manage span of 100 - 150 FTEs across all the level

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