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21/01 Rajagopal NK
Senior Executive at Hexaware Technologies Ltd

Views:131 Applications:8 Rec. Actions:Recruiter Actions:0

Hexaware - Genesys Software Implementation (8-16 yrs)

Anywhere in India/Multiple Locations Job Code: 884241

Hexaware - Genesys Implementation

Job Description :

- Experience and extensive knowledge of call center environments and routing with specific knowledge and experience with Genesys PureEngage applications and routing

- Experience with Genesys platform including but not limited to the design, support and implementation of Omnichannel routing and associated features.

- Maintain a high proficiency with other Genesys and related products (OS, database, switches, connectors/adaptors and call recording products).

- Proven experience in the operation of all Voice Applications (call routing, desk and soft-phones, voice mail, digital voice recording, etc.)

- Experience supporting and troubleshooting AudioCodes Session Border Controller platform

- Implement SIP trunking and SIP endpoints in a complex networking environment

- Ability to perform advanced SIP debugging with Wireshark and other tools. Capture and analyze SIP and RTP traces to isolate and resolve issues

- Strong knowledge of VoIP, networking, and security (SRTP/TLS) concepts

- Proven strong customer relations proficiency

- Work closely with key partners (such as Genesys) to learn product roadmaps for PureEngage and market trends that can be used to assist customers with their own strategic roadmaps.

- Desire to be in a fast-paced large enterprise telecommunications environment

- Strong skills with written and oral communication with all levels of staff, management and clients as well as organizational, time management, and documentation

- Accurate and prompt handling of Telecom administration work and solving of related issues

- Be on-call as needed for outages and conferences with clients

- Serve as a technical escalation point and design authority for Genesys CX solutions

- Gather information and requirements from customers and partners to formulate architectures around supported solutions.

- Avaya Systems knowledge to include the G430/450's, S8300's, Modular Messaging, Message Application Servers, and Message Storage Servers -> Nice to have

- Familiar with Change Management processes

- Experience with Ticketing Systems such as Service Now

- Strong PC skills to include proficiency in Microsoft O365, Internet and webinar applications.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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