- Lead the operations teams for a Global Bank providing services in Retail as well as Corporate Banking space.   - The Candidate is expected to manage end-to-end operations for a Global Retail Bank servicing almost all the major countries in the world. The bank has operations across all the continents and plans to set-up an Operation Hub for some of its business lines in collaboration with Hexaware.   - Liaise with Operations Leads and Stakeholders across different geographies on day-to-day delivery and meet structured deliverables deadlines.  - Mentor Change Management including automation initiatives including transformation and robotics, and drive productivity milestones   - Monitor operations health in terms of SLAs, KPI, Risk Indicators and Process Metrics  - Manage large teams based across different locations in India and ensure smooth delivery  - Manage critical client stakeholders and ensure customer satisfaction  - Manage client escalations ensuring a smooth resolution to concerns / issues.  - The candidate is expected to be an expert in Banking space with experience in managing large operations for a global bank.   Domain / Operations expertise :  - Experience and understanding of Banking Operations 18-20 years  - Experience in managing operations for Global banks 15+ years  - Experience in managing operations in the BPO industry 10+ years  - Manage Large global teams 5-7 years  Soft Skills :  - Strong Stakeholder Management   - Strong People Management   - Strong Ability to understand cultural nuances across other geographies   Reporting:  Reports to COO.

Mumbai

Chennai

Hexaware BPS - Service Delivery Head - Banking Operations 

Hexaware BPS - Service Delivery Head - Banking Operations  ,Job Description for Hexaware BPS - Service Delivery Head - Banking Operations  in Hexaware in  Mumbai Chennai for (20-30) years of experience. Apply Now!

Job Description for Hexaware BPS - Service Delivery Head - Banking Operations  in Hexaware in  Mumbai Chennai for (20-30) years of experience. Apply Now!