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02/12 Neha Gadhe
Senior Officer TAG at Hexaware BPS

Views:5823 Applications:392 Rec. Actions:Recruiter Actions:90

Hexaware BPS - Manager/Senior Manager - Commercial Cards Operations (12-20 yrs) Premium

Chennai/Mumbai/Navi Mumbai Job Code: 771241

Company : Hexawae BPS

Position / Title : Manager / Senior Manager

12 - 20 Years of exp

Work Location : Navi Mumbai / Chennai


- 8 to 10 Yrs. of experience in Banking / Operations - Back Office/voice operations, preferably in cards operations with an International Bank covering Customer Onboarding / Card Application Processing / Information Security Administration / Central Travel Account / Service Desk / Payments / Visa, MasterCard Interchange Settlement / Fraud Management / Investigation / Disputes / Reconciliation / MIS and MMIS

- Manage 2-3 Assistant Managers with overall FTE span of up to 100 including TL's / Sr. executive's / Executive- s

- Liaise with Operations Leads and Stakeholders across different geographies on day-to-day delivery and meet structured deliverables deadlines

- Mentor Change Management including automation initiatives including transformation and robotics, and drive productivity milestones

- Monitor operations health in terms of SLAs, KPI, Risk Indicators and Process Metrics

- Strong Technical International card domain.

- Project Management skills, detailed knowledge of the Commercial Card Business Model and Data Flow

- Vision+/Cards Infrastructure knowledge experience (preferred)

- Good domain and analytical & verbal communication and management skills

- Commitment to achieve deadlines provided and result oriented

- Ability to develop staff at all levels within the space continuously to retain and upskill talent

- Excellent customer and client relationship skills

- Skilled in escalation management

- Logical thinking and attitude for learning

- Excellent team worker, able to work in virtual global teams

- Ability to clearly communicate to stakeholders on the Client side effectively and work collaboratively to ensure effective solution on all potential issues

- Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of Cards business life cycle / processes

- Open minded, able to share information, transfer knowledge and expertise to team members

- Willing to travel basis requirement

Technical Competencies:

- Hands on experience on working with Microsoft Office applications - Word, Excel, Access, Visio and PowerPoint

- Working Knowledge on Microsoft SharePoint

Women-friendly workplace:

Maternity and Paternity Benefits

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