Hexaware - Associate Service Delivery Manager - Education/Consumer Domain

Associate Service Delivery Manager (Senior level) Domain-Education,Consumer

Domain : Education,Consumer,Retail,

Risk identification and mitigation planning

- Prepare consultant plan and plan for right consultant mix

- Ensure quality of product delivered

- Review Project Metrics/ SLAs and their achievement and take corrective action

- Monitor progress of projects and update the account manager

- Timely billing in line with payment milestones

- Track customer complaints and escalations to closure

- Account Orientation to new team members

- Identify Training needs for the account and coordinate training with Hexavarsity

- Provide quarterly projections to functions such as Hexavarsity and Revenue Assurance

- Improve project profitability by reducing buffers, planning rotation, grade mix, improving utilization and project location

- Plan and track CVAs

- Ensure high Employee Passion Index