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Manager HR at Hexaware
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Hexaware - Associate Service Delivery Manager - Education/Consumer Domain (15-20 yrs)
Associate Service Delivery Manager (Senior level) Domain-Education,Consumer
Domain : Education,Consumer,Retail,
Risk identification and mitigation planning
- Prepare consultant plan and plan for right consultant mix
- Ensure quality of product delivered
- Review Project Metrics/ SLAs and their achievement and take corrective action
- Monitor progress of projects and update the account manager
- Timely billing in line with payment milestones
- Track customer complaints and escalations to closure
- Account Orientation to new team members
- Identify Training needs for the account and coordinate training with Hexavarsity
- Provide quarterly projections to functions such as Hexavarsity and Revenue Assurance
- Improve project profitability by reducing buffers, planning rotation, grade mix, improving utilization and project location
- Plan and track CVAs
- Ensure high Employee Passion Index
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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