Upgrade to Pro Member
Manager HR at Hexaware
Views:3632 Applications:287 Rec. Actions:Recruiter Actions:47
Hexaware - Assistant Service Delivery Manager (10-15 yrs)
- Risk identification and mitigation planning
- Prepare consultant plan and plan for right consultant mix
- Ensure quality of product delivered
- Review Project Metrics/ SLAs and their achievement and take corrective action
- Monitor progress of projects and update the account manager
- Timely billing in line with payment milestones
- Track customer complaints and escalations to closure
- Account Orientation to new team members
- Identify Training needs for the account and coordinate training with Hexavarsity
- Provide quarterly projections to functions such as Hexavarsity and Revenue Assurance
- Improve project profitability by reducing buffers, planning rotation, grade mix, improving utilization and project location
- Plan and track CVAs
- Ensure high Employee Passion Index
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
