Manager HR at Hexaware
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Hexaware - Assistant Service Delivery Manager (10-15 yrs)
Title : Asst. Service Delivery Manager
Exp : 10-15 Yrs
Location : Chennai
Job Description :
- Candidate should have the experience in legacy modernization project experience (preferably AS/400 to Oracle cloud).
- Candidate should have around 10-15 years of IT experience with at least 4 to 5 years of ASM delivery management experience.
- Candidate should have some ITIL certification (Practitioner/ Intermediate level) and extremely strong in the ITSM process with solid work experience in ServiceNow & Jira tools.
- Should have some hands-on experience in the legacy area (mainly AS/400)
- Strong in SLA management and experienced in managing 24x7 support. Should be able to bring solutions on - Process & Standards improvement- like version control tools, estimation tools, etc.
- Should have legacy modernization and automation expertise.
- Should have proven experience on Customer Value Additions, Resource Optimization.
- Should have excellent communication and dynamic leadership qualities to handle multiple applications and different stake holders at customer place.
- Should be good at metrics management, knowledge management, and CMMI processes.
- Should have good experience in proposal preparation, SOW preparation, and Status report presentation.
- Onshore experience and knowledge in the publishing industry will be an advantage.