Hero MotoCorp - Territory Service Manager

B.Tech Mandatory (2013-16 Batch)

Reporting to - Area Service Manager

Job Purpose : Ensure Customer Satisfaction & Dealership Profitability Adhering To The Policies /Systems/ Processes And Reaching More Customers To Achieve Heromotocorp Goals

Key Accountabilities -

- To Ensure Technical Enhancement By Adhering To Standard Operating Procedure For First Time Fix And To Give Faster Resolution To The Customer

- Ensure Customer Satisfaction By Managing All The Systems And Process At The Dealership Level

- Ensure Dealership Profitability by Providing Best Service And Aprroaching Maximum Customers

- Ensure To Achieve The Business Parameters based On Heromotocorp Target

- Manpower Management At The Dealership Level To Enhance Their Role Clarity To Improve Their Efficiency

Educational Background :

Threshold educational qualifications required to execute the role :

- BE / B TECH (ESP. Automobile)

- DME / DAE ALSO Can Be Considered With 5 Yrs Relevant Experience.

Relevant Experience :

- Automobile/Production/Industrial

- Mechanical Back Ground