Human Resource - Recuitment at Hero Housing Finance Limited
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Hero Housing Finance - Manager - Customer Care (8-10 yrs)
- Ensures adherence to Quality Management System and support for continual improvement
- Addressing all types of customer complaints and grievances and resolve within TAT
- Respond to client emails politely and clearly communicating relevant & precise information required by clients by corporate clients
- Follow up with various departments required to ensure appropriate action has been taken on each and every request
- Good interpersonal, analyzing and problem solving skills by means of effective & efficient communications
- Problem solving attitude towards customer queries by understanding first the customer's concerns; selecting and explaining the best solution to solve the problem over mails/calls expediting correction or adjustment
- Respond to all queries from the external and internal customers with accuracy following communication procedures & policies
- Well versed with banking practices
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