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30/01 Shrishti
Recruiter at HealthifyMe

Views:348 Applications:76 Rec. Actions:Recruiter Actions:24

HealthifyMe - Manager - Quality Assurance (5-7 yrs)

Bangalore Job Code: 791966

Job Description: Quality Management.

- Excellent Transactional Quality Domain Knowledge

- Drive continuous improvement program across verticals

- Drive culture of continuous improvement

- Provide training and quality support, development of metrics and dashboards in line with Business requirements

- Ability to lead a team, coordinate with other location and drive standardized practices

- Strengthen quality management processes/framework to improve quality delivery

- Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and setup/customize processes to seamlessly meet client requirement

- Ability to get out of the box ideas and Process Improvement Initiatives in the process

- Should drive Process Control & Compliance in addition to managing Audit requirements

- Should ensure Knowledge consistency through means like calibrations, Quizzes, Audits, C-Sat, NPS Scrubbing etc.

- Should have persuasive, collaborative and influencing skills

- Strong interpersonal skills to manage client/stakeholder's expectation/engagement effectively

- Designing Quality structure, SOP and Business intelligence

- Strong knowledge on QC tools

- Streamline operational and Quality activities by frequent data mining utilising quality approaches tools leveraging PDCA technique.

- Identify strategies by conducting hazard analysis; identifying critical control points and identify CAPA

- Should be able to deploy quality processes and create approaches in line to ISO standards and COPC

- Initiate employee engagement activities

Preferred Qualifications:

- Six Sigma Green Belt certified

- Demonstrated success in Transactional Quality

- Thorough knowledge of MS office tools like Power point, project, excel are critical for the job

- Strong communication skills

- Knowledge of six sigma and lean methodology desirable

- Good facilitation skills

- Flexible approach to tackling projects

- Team player

Women-friendly workplace:

Maternity and Paternity Benefits

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