HealthifyMe - Manager - Quality Assurance (5-7 yrs)
Job Description: Quality Management.
- Excellent Transactional Quality Domain Knowledge
- Drive continuous improvement program across verticals
- Drive culture of continuous improvement
- Provide training and quality support, development of metrics and dashboards in line with Business requirements
- Ability to lead a team, coordinate with other location and drive standardized practices
- Strengthen quality management processes/framework to improve quality delivery
- Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and setup/customize processes to seamlessly meet client requirement
- Ability to get out of the box ideas and Process Improvement Initiatives in the process
- Should drive Process Control & Compliance in addition to managing Audit requirements
- Should ensure Knowledge consistency through means like calibrations, Quizzes, Audits, C-Sat, NPS Scrubbing etc.
- Should have persuasive, collaborative and influencing skills
- Strong interpersonal skills to manage client/stakeholder's expectation/engagement effectively
- Designing Quality structure, SOP and Business intelligence
- Strong knowledge on QC tools
- Streamline operational and Quality activities by frequent data mining utilising quality approaches tools leveraging PDCA technique.
- Identify strategies by conducting hazard analysis; identifying critical control points and identify CAPA
- Should be able to deploy quality processes and create approaches in line to ISO standards and COPC
- Initiate employee engagement activities
Preferred Qualifications:
- Six Sigma Green Belt certified
- Demonstrated success in Transactional Quality
- Thorough knowledge of MS office tools like Power point, project, excel are critical for the job
- Strong communication skills
- Knowledge of six sigma and lean methodology desirable
- Good facilitation skills
- Flexible approach to tackling projects
- Team player
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