HealthifyMe - Head - Operations - IIM/ISB/FMS/MDI

- Managing all the teams under operations (Sales/Service/Customer Success) and ensure KRAs of different teams are defined and streamline day to day operations in line with business requirements

- Optimizing and improving quality, scaling teams and processes as business and markets evolve

- Responsible for setting up any new business operations, geographies as and when needed

- Strategizing and executing projects aligned with the company vision and setting timelines to reach those goals.

- Proactively keeping an eye out and experimenting with new features that could provide a seamless customer experience.

- Recruiting & Managing the fleet of executives and ensure a healthy and efficient work environment

- Drive product integration and implementation in close coordination with product and business team

- Lead business analytics to generate accurate consumer and product insights; identify gaps in operations; develop and implement a corrective action plan

- Enable new product ideation, growth opportunities, and existing product enhancement for existing tie-ups

- Align staff and all other resources to most efficiently and effectively achieve programmatic objectives

- Identify opportunities to streamline business processes and systems. Represent the company and actively participate in operational reviews, MBRs/QBRs.

- Improve employee retention and enhance employee engagement.

Skills Required:

- Post Graduate from a premier Business School

- Strong operations background and experience of 8-10 years in leading Pan India operations for a large, fast-paced organization ideally from a technology-focused company preferred

- Must have experience in managing large teams across the country focusing on efficiency and improvement without compromising on time

- Need to be a process master who can constantly innovate and iterate to ensure maximum productivity in our processes/system

- Strong leadership and interpersonal skills to quickly gain shared vision externally and internally in order to move things forward under extremely stringent deadlines.

- Prior experience in working with a startup / entrepreneurial venture is highly desirable