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21/09 Puja Chaturvedi
Manager Human Resources at Healthians

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Healthians - General Manager - BPO Sales (14-18 yrs)

Gurgaon/Gurugram Job Code: 746105 (Expedient Healthcare Marketing Pvt. Ltd) (Trusted by Yuvraj Singh and established in 2015) is India's largest health test @ home service, creating a new benchmark for very high quality and honest prices in diagnostics. Technology-led the on-demand business is miles ahead of the competition and is disrupting the industry with innovative solutions. Healthians is growing at a scorching pace and doubling the business every 2-3 months. Now present in more 30 cities, it serves more than 5 lac customers PAN-India.

Roles and Responsibilities :

- Responsible for End to End call center Operations & strategic decision making. Provide strategic leadership to the captive contact center.

- Responsible for strategic goal setting for call center operations/ sales team, project budgets, P&L, profitability and return on investment.

- Responsible to look after call center operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.

- Prepare team's performance reports by collecting, analyzing, and summarizing data, analytics, and forecasting.

- Develop & enhance Sales across all channels (Inbound and outbound calls).

- Conduct a strategic review of performance on a regular basis to determine whether the team is meeting its short-and long-term objectives and contributing to the growth of the organization.

Desired Candidate Profile :

- Over 14 years of experience working in a similar role with a BPO/ Contact Centre/ e-commerce organization

- Must have Call center Operations (Sales) voice process experience.

- Scale up the process and put structure to entire sales and related processes.

- Strong Operations Management Experience with a large span of control.

- Strong Process Orientation with a very good understanding of Sales and Proven track record of managing large teams.

- Ability to operate in a fast-paced and mitigates risks.

- An ideal candidate would have a very strong customer focus and would work towards improving operational efficiency to ensure customer delight.

- Strong vision with interpersonal skills such as leadership, communication, persuasion, motivation, loyalty, and openness.

- Must be a professional of unquestionable integrity, credibility, and character.

- Excellent communication skills (English Language).

Women-friendly workplace:

Maternity and Paternity Benefits

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