Health Cover - Manager - Customer Success

The Health Cover member experience includes a personalized concierge team that helps members do everything from finding a doctor to processing a claim, a 24/7 Doctor on Call service for members on the go, and a tightly integrated, curated network of first-rate physicians and hospitals.

We are looking to hire Manager - Customer Success, to take care of one of the most important sales workflow in the business.

Location: Bangalore, The candidate must be willing to travel in Bangalore most times and rest of the time remotely in Bangalore.

We are looking for a smart, aggressive, enthusiastic and a self-motivated individual who can narrow their focus to one singular goal, in this case, growth.

The role will allow you to drive successful fintech operations by managing multiple vendors like pharmacies/apartment complexes in the city or location.

Job Responsibilities :

- Interacting with the prospective or existing members to deliver the KPIs and SLAs

- On-ground customer management and operations of getting the product at the partner sites like pharmacies or apartment complexes in Bangalore at a given location.

- Explain the commission and usage of the technology product to the partner sites.

- Meet the KPIs of the given customer onboarding numbers and do so in the most efficient way possible

- Working towards resolving issues at customer end ensuring overall interest of the company is not compromised

- Ensuring timely update of all reports on a day to day basis by the product team and checking on sanity of the same

- Work hand in hand with the Bangalore team to develop/implement new plans/ ideas that will enhance the operations of the company at large

- Adhere to OKR's for operational work and track the same monthly

- Ensure the demands of the customers are noted and the current offerings are explained well

- Keep a track of assigned tasks in dashboard and ensure On-time onboarding of clients and find ways to maximize the goal of the day to day operations - in this case the number of enrollments into the packages offered by the company

- Ensuring minimum escalation at customer front and working towards maximizing the enrollments into the packages offered by the company

- Work closely with the product team drive onboarding of new clients and consumers

- 5+ years of operations handling experience preferably with ecommerce companies or furniture lending companies or pharmaceutical distribution etc in multiple cities preferred.

Requirements for the role:

- Excellent English written and oral communication

- Detail oriented: be able to go to field to understand processes in detail and create content accordingly

- Structured thinking: be able to break down complex concepts and create content in a simplified and easy to understand manner

- Creative thinking: be able to visualize and present content in creative ways for faster understanding

- Have experience or specialization in e-commerce operations

- Must be willing to travel in Bangalore most times and rest of the time remotely in Bangalore.

Qualifications :

- 3+ years of experience in a similar role

- Proficiency with Microsoft Office

- Strong organizational and communication skills

- Strong ability to multitask

- Comfort working with multiple groups within business